InControl Evolution provides your employees with the flexibility they need to stay accessible to your customers. We understand how important it is for businesses to communicate and support their customers directly and InControl provides tools to allow your employees to do exactly that.
One of the ways the InControl retail system achieves this for our clients is by enabling employees to be more visible on the shop floor. With greater opportunities to carry out previous back office tasks on the shop floor, your customers have more access to your employees, and your employees have more time to deal with customer requests.
The InControl retail software has the capacity to deal with a number of tasks which may have been desk based or handled manually. With InControl absorbing the burden of many administrative tasks, more time is available for your employees, time which may be better spent out on the shop floor.
Greater flexibility is provided for the tasks which still have to be processed by employees. InControl is built on Service Oriented Architecture (SOA) meaning that tasks are not constrained to any particular piece of hardware. Employees can perform back office tasks on the InHand mobile unit or the epos till, should increased presence on the shop floor be required without neglecting essential tasks.
With this improved visibility your employees are able to service customer needs more effectively. Customers not only benefit from the added visibility of your staff, but from the added support employees and managers are able to offer one another by not being constrained to the back office in order to perform their duties.